SHUAIBU ALIYU
Customer Service & Relationship Management Professional
Jimeta Yola, NG.About
Highly motivated and results-driven professional with proven expertise in customer service, relationship management, and administrative support. Adept at enhancing client satisfaction, streamlining operations, and contributing to organizational success through effective communication and problem-solving. Seeking to leverage a strong background in banking and public service to excel in a challenging role.
Work
ECOBANK NIG PLC
|CUSTOMER SERVICE OFFICER
Jimeta Yola, Adamawa State, Nigeria
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Summary
Led customer service operations and managed client relationships to drive satisfaction and business growth within a leading financial institution.
Highlights
Managed diverse customer inquiries and resolved complex issues with a focus on first-contact resolution, improving customer satisfaction by an estimated 15%.
Cultivated strong client relationships as a certified Relationships Manager, identifying and promoting suitable banking products, contributing to client retention and service expansion.
Streamlined internal customer service protocols, reducing average transaction processing time by 10% and enhancing operational efficiency.
Collaborated with cross-functional teams to address customer feedback, leading to improvements in service delivery and product offerings.
INEC
|Assistant president officer
Jimeta Yola, Adamawa State, Nigeria
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Summary
Provided critical administrative and operational support to high-level officials during electoral processes for a national commission.
Highlights
Provided essential administrative and logistical support to senior officials, ensuring smooth execution of high-stakes electoral processes.
Managed confidential documents and communications with utmost discretion, maintaining data integrity and compliance with organizational policies.
Coordinated operational tasks and resource allocation for specific projects, contributing to the timely achievement of objectives within tight deadlines.
Education
FEDERAL POLYTECHNIC MUBI
NATIONAL DIPLOMA
Business Administration
Grade: UPPER CREDIT
Courses
Principles of Customer Service
Introduction to Information Technology
Business Communication
Sales and Marketing Fundamentals
Office Administration and Management
MAU YOLA
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In class
GIREI
Grade: 3.0
Courses
Peace and conflict resolution
Skills
Customer Service
Customer Experience, Client Relations, Issue Resolution, Service Delivery, Customer Support.
IT Operations
Computer Operations, Basic IT Support, Data Entry, System Monitoring.
Sales
Sales Support, Product Promotion, Client Engagement, Market Awareness.
Administration
Office Management, Document Management, Operational Support, Communication.
References
David rabin jahenda
Customer service manager, Ecobank nig PLC, Jadavid@ecobank.com, 08023482017
Tijjani Umar
Branch manager, Ecobank nig PLC, utijjani@ecobank.com, 08036867114